We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

How to qualify for a return

To be eligible, your item must be:

• Unused and unopened
• In the same condition you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase

How to initiate returns

Email us at info@thankcollagen.co.uk to request a return.

Once your request is approved, we will send you:

• A return shipping label
• Instructions on how and where to send your package

Important: Items sent back without prior approval will not be accepted.

Return address:

Thank Collagen Ltd

PO Box 72, 5 Liberty Square

Kings Hill, Maidstone

ME19 4AU

United Kingdom

For any questions, you can always reach us at info@thankcollagen.co.uk.

Damaged, defective or incorrect items

Please check your order upon arrival and contact us immediately if your item is:

• Damaged
• Defective
• Or incorrect

We will assess the issue and make it right as quickly as possible.

Non-returnable items

We cannot accept returns for:

• Perishable goods
• Customised or personalised items
• Personal care goods (including opened beauty/wellness supplements)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

If you’d like a different item, the fastest option is to return your current item. Once the return is approved, you may place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note: Banks and card issuers may take additional time to process the refund.

If 15 business days have passed since your refund was approved, please contact us at info@thankcollagen.co.uk.