Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thankcollagen.co.uk. Please note that returns will need to be sent to the following address:
Thank Collagen Ltd, PO Box 72, 5 Liberty Square, Kings Hill,, Maidstone ME19 4AU, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@thankcollagen.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thankcollagen.co.uk.
Elevating lives – because our purpose reaches beyond business.
At Thank Collagen, our passion lies in promoting self-care and nurturing well-being from within. It is with great excitement that we announce our collaboration with You Life Guidance, a true powerhouse in the realms of well-being and performance.
Together, we bring a comprehensive approach to holistic well-being, combining the expertise of You Life Guidance's highly skilled counsellors and life coaches with Thank Collagen's premium collagen supplement. Our shared mission is clear: to boost self-confidence, improve communication skills, and help individuals develop essential thinking to grow their lives and feel proud of being who they are and who they want to be.
You Life Guidance is renowned for their ability to guide individuals in managing relationships, navigating emotions, and setting and achieving life goals whilst improving mental health. Their tailored approach and transformative workshops create a safe and supportive environment that fosters open communication and personal development. With a deep understanding of the power of self-awareness, they empower individuals to reshape limiting beliefs and develop a clear sense of purpose and their impact extends beyond individuals in the unreachable quest to improve the quality of people’s existence and improve society worldwide. Proudly, they also provide invaluable services to organisations, helping improve staff turnover, enhance leadership skills, and boost team performance all from a principle of looking after the mental health and well-being of the client. Yes, this can be done! Just reach out to ask how!
At the heart of You Life Guidance is a safe and supportive environment that encourages open communication and addresses challenges head-on safely, progressively allowing for individuals to be heard and acknowledged it is within this nurturing space that individuals overcome obstacles and flourish. Together, we offer a truly powerful toolkit that addresses both the internal and external aspects of well-being. By combining the transformative power of counselling and or life-coaching with the nourishing effects of Thank Collagen's essential collagen and vitamin supplement, our collaboration is designed to empower individuals and promote a healthier, more fulfilling life.
We invite you to join this exciting journey towards holistic well-being and personal transformation. With Thank Collagen and You Life Guidance by your side, you can rest assured that we are fully committed to empowering individuals, nurturing well being, and helping you unleash your full potential. Get ready to embark on a remarkable path of self-discovery, self-acceptance, and self-care, because, with our collaboration, anything is possible. Together, let's embrace the incredible possibilities that lie ahead.
Contact information
Initiate your well-being journey now and pave the way for a healthier and happier you.